Purket Support

Updated: 2026-07-27

Contact

Email: azedaum22@gmail.com

We typically reply on business days 09:00–18:00 KST.

FAQ

Can I use the App without an account?

Yes. All core budgeting features work without signing in. In that case, your data is stored on your device only and will be removed if you uninstall the App.

What are sign-up and sign-in for?

Signing in with an email account enables cloud backup, restoring your data when switching devices, and sharing a pocket with someone else. When you are signed in, your budget data is stored securely on a cloud server.

Where is my data stored?

Without signing in, data is stored on your device only. When signed in, data is stored on your device and simultaneously synced to a cloud server located in the Seoul, Republic of Korea region. Traffic is encrypted with HTTPS, and per-user access policies ensure that only you and users you have shared with can access your data.

How does pocket sharing work?

Signed-in users can share a specific pocket with another user by generating an invitation link. When the recipient opens and accepts the link, they can view and record entries in that pocket. Members of a shared pocket see the owner's nickname.

How can I delete my account?

Please contact us at the email above. Your account and all budget and sharing data associated with it will be removed from the server.

Do you support backup/restore?

Yes — when signed in, backup and restore are handled automatically per account. Without signing in, data may be included in your iCloud device backup, but the developer cannot access those backups.

I can't sign in or sync isn't working.

Please check your network connection and make sure the App and OS are up to date. Changes made offline will automatically sync to the server once you are back online.

Troubleshooting

  1. Update to the latest App/OS version
  2. Check your network (Wi-Fi/cellular) connection
  3. Ensure you have enough storage
  4. Restart the App and your device
  5. For account issues, sign out and sign back in

Policies

© 2026 Purket